Fifty per cent core legacy systems decommissioning, and 80% services re-usability reducing cost-income ratio below 50%

BACKGROUND

A global commercial banking   achieved 50% core systems decommissioning, 80% service [processes] re-usability bank-wide, and support for the bank’s strategy of reducing cost-income ratio below 50%.

The global commercial banking organisation’s objective was to overcome inevitable loss of scale and reduce costs issues. In the past few years, customers have become more demanding and less forgiving, regulators’ risk management expectations are stricter than ever before and competitors such as Metro Bank, Virgin Money, etc., are providing better, more flexible and varied services to customers.

SOLUTION

The global commercial banking organisation, with the help from ecosysBiz, decided to transform its organisation by implementing an innovative global target operating model. They achieved 50% core systems decommissioning, 80% service [processes] re-usability bank-wide, and support for the bank’s strategy of reducing cost-income ratio below 50% through the implementation of this innovative TOM.

ecosysBiz helped the client to define a target operating model or blueprint. The TOM provided the “architect’s sketch” and the detailed design of the future business for all stakeholders to view.

The TOM was aligned to the organisation’s objectives for growth and cost reduction. An operating model maturity assessment, capability model and a road map were among those artefacts we defined as part of the TOM transformation.

DELIVERABLES

• Governance Model. Definition of roles and responsibilities
• Capability Model. Consolidation and streamlining of capabilities
• Developed process simplification methodology providing value-adding services/processes and on-boarding automation within wholesale market. Enabled growth of the customer base by 50% and 30% revenue increase in one year.  Improved delivery efficiencies and team productivity by 40% by automating processes.
• Used Lean methodologies to manage integration of 12+ business functions such as Sales, Marketing, Legal, Finance and On-boarding (90+ staff).

50% core legacy systems decommissioning, and 80% services re-usability reducing cost-income ratio below 50%.

How Can I Help

Drawing on my experience, organisations must innovate their operating models to achieve growth and generate more revenue.

Organisations can only transform by defining of a target operating model for fast growth and innovation. The TOM could also even reap substantial cost savings or cost reduction benefits by embedding the right strategies.

A conventional operating model design won’t help organisations to adapt to volatile or uncertainty markets, or successfully execute their strategies for achieving growth. For instance, silo-ed strategies, processes, technology, and data result in isolated, disconnected and dysfunctional functions which makes it impossible to attract or retain clients.

My aim is to help organisations navigate disruption, embrace innovation and transformation to manage regulatory change and integrate business and technology to transform performance and achieve long-term growth.

My approach is disruptive, unique and cost-effective. I pride myself for my precision of execution and benefits realisation.